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Comprehensive Privacy Notice

1. Identity and Address of the Data Controller

Arborix, with its address for notifications at Av. Oaxaca 86, Colonia Roma, Mexico City, Mexico, and contact email [email protected], is responsible for the use and protection of your personal data.

2. Purposes of Processing

The personal data we collect will be used for the following purposes, which are necessary for the service you request:

  • Providing the digital marketing and AI consulting services requested.
  • Answering questions, comments and providing technical support.
  • Managing the business relationship and billing processes.

Additionally, we will use your information for the following secondary purposes, which are not necessary for the main service but allow us to serve you better:

  • Sending newsletters with product news or insights on automation.
  • Statistical purposes and analysis of how our platform is used.

Note: If you do not want your data processed for these secondary purposes, you can send an email to [email protected] stating your objection.

3. Personal Data Collected

To carry out the purposes described, we may collect:

  • Identification data: Full name.
  • Contact data: Email address, phone number, company name.
  • Technical data: Browser type, pages visited and browsing behavior (through cookies).

4. ARCO Rights and Withdrawal of Consent

You have the right to know what personal data we hold about you (Access), request its correction (Rectification), ask us to remove it from our records (Cancellation), or object to its use for specific purposes (Opposition).

To exercise your ARCO rights or withdraw the consent you have granted us, you must send a request to [email protected]. The request must include:

  • Name of the data subject and contact details.
  • Documents proving your identity.
  • A clear description of the data over which you seek to exercise the right.

We will respond to your request within a maximum of 20 business days.

5. Data Transfers

Arborix may transfer your personal data to third-party service providers (such as analytics tools, email management or AI platforms) solely to fulfill the necessary purposes described in this notice. These third parties are required to maintain the confidentiality and security of your data. We do not sell or trade your information for profit.

6. Use of Cookies and Tracking Technologies

Our website uses cookies to improve the user experience and analyze traffic. This data is collected technically, and you can disable the use of cookies at any time directly from your browser settings.

7. Security Measures

We implement technical, administrative and physical security measures to protect your personal data against damage, loss, alteration or unauthorized access. We focus on maintaining secure systems and strong safeguards.

8. Changes to this Privacy Notice

This notice may be modified due to changes in our practices or legal requirements. Any update will be available directly on this page.

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